The virtual card is active and ready to use as soon as you complete your request and accept the General Terms and Conditions of Use for the "Satispay Consumer" service available here. If you request a physical card, we instantly create a temporary virtual card as well: this way you can start making purchases online or through your digital wallets even before the physical card is shipped to you

Please remember that the physical card can only be used once activated within the app by entering its expiry date and CVV code.

Currently, the card can only be requested if you subscribe to one of our paid plans. This grants you immediate access to a range of benefits included in each individual plan.

To activate your card, if you don't have a plan yet:

1. Tap the card icon at the top right of the app's Home screen.
2. Choose your preferred plan and follow the instructions to subscribe.
3. Choose whether to activate the virtual version right away or also request the physical card, at no extra cost.

Already have the Satispay Plus plan? The Red card is already included in your subscription. Go to the dedicated Plus plan section in the app, select the Red card benefit, and follow the steps to activate or request it.

The security of your money is our priority. If your card is lost or stolen, you have the following two options:

- From the app: You can block, unblock, or temporarily suspend your card completely on your own and in real time with just a single tap.
- By phone: If you don't have your smartphone with you and wish to block or temporarily suspend your card, an automated phone line is available 24/7 for immediate card blocking. For assistance in Italian, call the toll-free number +39 800 826 533. For assistance in English, call +352 27 647 687.

It's very simple: open the Satispay app and, on the Home screen, click on your profile picture at the top left. Then click on the "Upgrade" button at the top right to access the section where you can explore and compare the benefits included in each of the three plans: Satispay Plus, Metal, and Velvet.

The General Terms and Conditions of Use for subscription services apply.

Yes, you can cancel your subscription at any time directly from the app: simply access your dedicated plan section, click on Manage, and follow the indicated steps.

Cancelling your subscription disables automatic renewal.

If you cancel within 14 days of activation, you will immediately lose your plan benefits and receive a full refund of the fee. However, if you have already requested a physical card or used the airport lounge, you will be charged for these services. Please check the Terms and Conditions for detailed costs.

If you cancel after 14 days from plan activation:

1. If you chose monthly payment: No refund is provided. The plan remains active until the expiry of the month you have already paid for.
2. If you chose annual payment: You will receive a refund calculated on the full remaining months you have not used. The plan remains active until the expiry of the month you have already paid for.

If you requested a physical card or used an airport lounge and cancel the plan before keeping it active for at least 10 months, you will be required to pay the issuance fees for the physical card, calculated proportionally based on the remaining full months relative to the 10-month period, as well as the lounge passes used for lounge access. Please refer to the T&Cs for detailed costs.

For more information on subscription plans, including expected benefits and card details, you can consult the General Terms and Conditions of Use for subscription services available here.