“Welcome" program

The organiser of the “Welcome” programme (the “Programme”) is Satispay Europe S.A., a Luxembourgish registered company, with registered office at 53, Boulevard Royal, L-2449 Luxembourg (referred to as “Satispay”, or “we/us”).

Satispay is an electronic money institution regulated by the Commission de Surveillance du Secteur Financier with register number W00000010.

Satispay is a smart and secure payment system that allows you to pay in stores, receive Cashback, send money to friends and save money in a smart and secure way.

You can contact us using the “Contact us” function in our App, by email at support@satispay.com, or by post at 53 Boulevard Royal, L-2449 Luxembourg.

The Programme is open to all consumers (the “Beneficiaries”) who:

👉 have never registered through the Satispay App with the Satispay Consumer service offered by Satispay (click here for further details); and
👉 have a link, a dedicated landing page or a promotional code (“Promo Code”) created and shared by us, by your friends and contacts, or by affiliated brands that are part of the Programme.

As a Beneficiary, you may take part in the Programme only once.

As a Beneficiary, you could get a bonus equal to the amount we've communicated to you about or that's been promoted by us or our partners (the “Bonus”). Note that the Bonus shall be regarded as a discount, applied to the amount that you are required to spend via the App (see point 5 below).

Getting the Bonus is very easy! Just follow the instructions below👇.

1. Download the App through the link received or directly from an app store
   
2. Follow the guided procedure for registering with the Satispay Consumer service
   
3. Finalise the registration with the Satispay Consumer service by entering the information and uploading the documents requested within 2 days (or, if different, by the term otherwise communicated) from keying in the Promo Code in case you added the code manually or from confirming your phone number in App during the registration process in case you have clicked on an invitation link and entered your phone number
   
4. Set the Budget in the App (not applicable for users between the age of 14 and 17 using the Satispay Teens service)
   
5. Spend at least the amount that has been communicated to you via the App, at physical and/or online stores affiliated with the Satispay services, within 30 days (or, if different, by the term otherwise communicated) as of the conclusion of your registration.
   
   👉 After the terms of a campaign have passed, the Promo Code expires and you will no longer be entitled to get the Bonus.👈
   🚨 Important note: If you download the App without following the link received, you will have to manually enter your Promo Code during the registration process for the service. Failure to key in the Promo Code results in the inability to receive the Bonus.
   
   

👉You may get the Bonus only if you pay in online and physical shops. To be specific,these will not be considered eligible payments: - money transfers to contacts; - money transfers to Savings and/or to shared Money Boxes; - purchases of mutual fund shares or money transfers in connection with the remunerated Money Boxes offered by Satispay Invest; - money transfers from the App to your bank account; - gift cards purchases; - donations; - mobile-phone top-ups; - road tax (if available in your country); - slips payment, including Pago PA (if available in your country).

🚫 We reserve the right not to assign the Bonus to you if you have a negative balance on the App when crediting the Bonus to your availability. 🚫

You will receive the Bonus once you have spent the required amount (see point 5 above) via the App in online and/or physical stores affiliated with the Satispay services.
Satispay may activate the Satispay Consumer service in case of a positive outcome of the identification processes and appropriate checks, and also if you have all the necessary requisites (please read the general terms of service, which you can find in the “Legal Hub” section of the website). The processes of identification and adequate checks start once registration with the Satispay Consumer service has been concluded.
You can check at any time whether you have been credited with the Bonus in the Profile section of the App. This “incoming transaction” will be visible at any time in the list of transactions, in the “Transactions” section of the App.

As a Beneficiary, you may use the credited Bonus to carry out payments via the App to third parties affiliated with the Satispay services.

After registering with Satispay services, we reserve the right to suspend your Promo Code should we detect:
👉 not genuine use of the App and/or of our services;
👉 abuse in the manner you got the Bonus and/or fraudulent actions to get the Bonus, also with the cooperation of other Beneficiaries and/or users, against the purpose and the terms of this or other Satispay’s programmes.

Your Promo Code will be suspended with immediate effect after notification via email.
Should we detect a systematic abuse of this Programme or other programmes organised by Satispay, also with the cooperation of other Beneficiaries and/or users, we reserve the right to deactivate your account and to suspend and/or interrupt the Satispay Consumer service with immediate effect.

The Programme is valid up to June 30, 2026 (inclusive).
We reserve the right to modify, suspend and/or cancel the Programme at any time. In this case we will give advance notification of our decision via the App, email or the website.

🚨 The modification, suspension and/or cancellation of the Programme will have no effect on registrations initiated or on Bonuses accrued prior to the effective date of the modification/suspension/cancellation. 🚨

We process the personal data of Beneficiaries in accordance with applicable personal data protection laws. For further information please consult our privacy policy.

This Program and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of the Grand Duchy of Luxembourg, provided that the law at the place of the Beneficiary's residence or domicile may also be applied if mandatory applicable or more consumer-protective provisions are concerned. For the resolution of any dispute or claim arising out of or in connection with this Program, the competent court shall be the court of the Beneficiary's residence or domicile.