Cookie policy

This Cookie Policy describes the processing of personal data operated through cookies on the website, as well as other websites on which this is displayed or that redirect to the same (the "Website").

Data Controller and Data Protection Officer

Any reference to "Satispay" in this Cookie Policy is to Satispay Europe S.A., a company incorporated under law of Luxembourg with its registered office at 53, Boulevard Royal, L-2449 Luxembourg, VAT no. LU30726739. You may contact Satispay at Satispay has also appointed a data protection officer, who can be contacted at the e-mail address for information on the processing of your personal data or the rights you can exercise.

Which cookies do we use?

Some cookies are directly provided and managed by Satispay, which acts as the data controller for them. Otherwise, other cookies are provided and managed by third parties independent from Satispay, which will act as autonomous data controllers for their respective cookies.

If you want further information on the cookies, their purpose and duration, please refer to the list below. 

Furthermore, please note that you can prevent your data (including the IP address) from being used by Google Analytics by downloading and installing the browser plug-in available at the following link:  

Choice of cookies 

You are able to select/deselect in advance through the cookie banner which cookies you want to authorize the first time you access the Website, or keep only the cookies strictly necessary for the functioning of the Website or accept all the cookies.

Moreover, you can review the settings at any time by accessing the "Privacy Preference Center" section included in the consent management system: to do that, please click on the button at the bottom left of any page of the Website.

You can also authorize, block or delete cookies (totally or in part) through the specific functions of your navigation browser.

Attention: your failure to authorize technical cookies may make it impossible to use the Website, view its contents and enjoy its services.

On the other hand, your failure to authorize other cookies, including third party cookies, will not affect the operation of the Website. Your preferences with regard to cookies will have to be reset if different devices or browsers are used to access the Website.

Where do we transfer you personal data?

Where necessary for the management of the cookies managed by Satispay, personal data may also be transferred abroad to companies located both within and outside the European Economic Area. Some of these jurisdictions may not guarantee the same level of data protection guaranteed by the country in which you reside. In this case, Satispay undertakes to ensure that the data is processed with the utmost confidentiality, using the appropriate transfer tools.

With reference to the transfer of personal data possibly implemented by third parties, please consult the privacy notice provided by each third party.

Your rights

You can exercise specific rights under Regulation EU 2016/679 (the "GDPR"), including to obtain from the data controller (in the case of the cookies used on the Website, Satispay and each third party that provides the respective cookies):

  • confirmation as to whether or not personal data concerning you are being processed, and, should this be the case, access to the personal data (right of access);
  • the rectification of inaccurate personal data concerning you (right to rectification);
  • the erasure of personal data concerning you, in the event that one of the grounds provided for by art. 17 of the Regulation applies (right to erasure);
  • the restriction of processing where one of the grounds provided for by art. 18 of the Regulation applies (right to restriction of processing);
  • to receive the personal data concerning you, which you have provided to a controller, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller from the controller to which the personal data have been provided (right to data portability).

You have the right to withdraw the consent to any processing of your personal data (at any time in the "Privacy Preference Center" section included in the consent management system without prejudice to the lawfulness of the processing based on consent before its withdrawal.

In order to exercise your rights, please contact Satispay at   

According to the GDPR, Satispay is not authorized to charge costs for fulfilling one of the requests set out in this paragraph, unless they are manifestly unfounded or excessive, in particular because of their repetitive character. In cases where you require more than one copy of your personal data, or in cases of excessive or unfounded requests, Satispay may (i) charge a reasonable fee, taking into account the administrative costs of providing the information or (ii) refuse to act on the request. In these cases, Satispay will inform you of the costs before processing the request.

Satispay may request further information before processing requests if it needs to verify your identity.

Without prejudice to any other administrative or judicial remedy, you shall have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes the GDPR. 

In any case, Satispay is interested in being informed of any grounds for complaint and invites you to use the above mentioned contact channels before referring to the Supervisory Authority, so as to be able to prevent and resolve any disputes in a friendly and timely manner, with the utmost courtesy, seriousness and discretion.

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Satispay Europe S.A. | 53, Boulevard Royal, L-2449 Luxembourg | VAT LU30726739 | a company of the Satispay S.p.A. Group

Electronic Money Institution authorized and regulated by the CSSF, register number: W00000010.