Satispay Rewards

The organiser of the “Satispay Rewards” programme (the “Programme”) is Satispay Europe S.A., a Luxembourg-registered company, with a registered office at 53, Boulevard Royal, L-2449 Luxembourg (referred to as “Satispay”, or “we/us”).

Satispay is an electronic money institution regulated by the Commission de Surveillance du Secteur Financier under number W00000010.

Satispay is a payment system that allows you to pay in stores, send money to friends and save money in a smart and secure way.

You can contact us using the “Contact us” function in our App, by email at support@satispay.com, or by post at 53 Boulevard Royal, L-2449 Luxembourg.

The Programme is open to all consumers (the “Beneficiaries”) who have:

• Installed the App
  
• Started the registration process for the Satispay Consumer service offered by Satispay
  
• Received a message from Satispay via our CRM channels (such as push notification, email, in-app content card) with a button to activate the Benefit (as defined below).

We choose Beneficiaries based on homogeneous, objective criteria we have set beforehand, also through market analysis, including, for example:

• Biographical and geographical information;
  
• If the Beneficiaries’ account has been activated, data relating to the use of the App, Satispay services and/or specific functionalities available to the user, budget amount, availability or savings, etc.

As a Beneficiary, you may receive either a bonus or a cashback, equal to the amount we’ve communicated or promoted to you (the “Benefit”).

Getting the Benefit is very easy! Just follow the instructions below👇

1. Click the button in the message you receive within the given deadline
2. Complete the specific actions described in the message or within the App within the given deadline. All details on the required actions and timing will be provided in the message and/or in the App.

🚨 Important note: You can only activate one Benefit at a time, unless otherwise indicated in the message received or within the App. After completing or forfeiting the Benefit currently being promoted, you will be able to participate in other initiatives within this Programme.

Once you complete the required actions, the Benefit will be credited to your Availability according to the timing indicated in the message received or in the App screens. If no specific timing is indicated, the credit will be made within the technical time needed to verify completion of the required actions and to grant the Benefit.

If your Satispay Consumer account cannot be activated due to pending verification, other unmet requirements and/or a negative outcome of our checks, the Benefit will not be granted.

Please note that Satispay may activate the Consumer service only after successfully completing identification processes and other appropriate checks, provided that all necessary requisites are met (for more details, please read the general terms of service, available in the “Legal Hub” section of the website). The identification processes and adequate checks start once you finalise your registration with the Satispay Consumer service.

You can check at any time whether the Benefit has been credited to your Availability in the Transactions section of the App, within the Home section. The Benefit will appear as an incoming transaction.

🚫 We reserve the right not to grant the Benefit if your App balance is negative when completing the required actions or when the Benefit is credited. 🚫

As a Beneficiary, you may use the Benefit credited to your Availability through the Satispay services available for your account.

We reserve the right to suspend and/or revoke your Benefit should we detect that:

● You do not genuinely use the App and/or our services;
● You have shared a message with the unique activation button addressed to you with other individuals;
● You have attempted to or manipulated the outcome of the Programme, by abusing the manner in which you got the Benefit and/or fraudulent actions to get the Benefit, also with the cooperation of other Beneficiaries and/or users, against the purpose and the terms of this or other Satispay’s programmes.
● You have engaged in behaviour contrary to the fair use and intended spirit of the Programme.

Your Benefit will be suspended immediately after notification via email.

Should we detect a systematic abuse of this Programme or other programmes organised by Satispay, also with the cooperation of other Beneficiaries and/or users, we reserve the right to deactivate your account and to suspend and/or interrupt the Satispay Consumer service with immediate effect.

The Programme is valid up to December 31, 2026 (inclusive).

We reserve the right to modify, suspend and/or cancel the Programme at any time. In this case, we will give advance notification of our decision via the App, email or the website www.satispay.com.

👉 The modification, suspension and/or cancellation of the Programme will have no effect on registrations completed or on Benefits accrued before the effective date of the modification/suspension/cancellation. 👈

We process the personal data of Beneficiaries within the Programme in accordance with applicable personal data protection laws. For further information, please consult our privacy policy.

This Programme and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of the Grand Duchy of Luxembourg, provided that the law at the place of the Beneficiary’s residence or domicile may also be applied if mandatory applicable or more consumer-protective provisions are concerned. For the resolution of any dispute or claim arising out of or in connection with this Programme, the competent court shall be the court of the Beneficiary’s residence or domicile.